Customer Quotes
Excellent
service, particularly the phone call to discuss my order & the advice
given as well as this email to let me know when delivery would be.
Michelle Beall
Dear JDP,
I got my full order just before Christmas and thank you so much for this.
Its very hard to find nice food in Ireland!!!
Elaine Battersby
Thank
you for the excellent service and best wishes for a healthy, happy and successful
New Year.
Alison
I want
to thank you and all your staff for your hard work in ensuring that orders
arrived in time for Christmas (which mine did!) and wish you a merry Christmas
and a prosperous New Year. Keep up the good work finding interesting products
for my family.
Sharon
I am impressed
with your stock as you supply things which my other gluten free suppliers
do not - i.e. sausage rolls and spring rolls.
Iain
For some
one who is new to having the intolerance's I thought your selection of foods
fairly good, my problem is that not only am I gluten and wheat intolerant
I am also Soy intolerant.
Debbie
Fantastic
service thank-you, food arrived well wrapped and frozen. Compliments to the
delivery guy as well.
Kathy E
Just to
confirm that the order arrived safely and we are very pleased with the service
and the quality of the product. We will be ordering further items in the
future.
Chris Chapman
It was
excellent - great personalised service with follow-up call after web order
to clarify some parts of my order.
Bianca
Fantastic,
no one else has a stock of cheesecakes you have made my dads christmas.
Nadia
I bought amazing tiffin from Johnsons Dietary Provisions, at my local CUK food fayre. It's made by Lazy Day Foods, and was lush! Much nicer than the Tesco's version.
Post on Gluten Free Message Board
Johnsons are
great - actually run by a coeliac who only stocks stuff that tastes good -
and can I recommend the brazilian cheese bread mix ? It makes an amazing pizza
base, that my non GF husband raves about.
Post on www.mumsnet.com
I was delighted
with my first order earlier this month. The quality was excellent..and nothing
was damaged on route.
Many thanks... as a coeliac sufferer you are a life saver... gluten free products
in Hungary are very limited and all taste terrible!!
John, Hungary
I just wanted
to write and say a big thank you for my pannetone, which arrived today.
Your customer service was absolutely outstanding and I can’t thank you
enough for taking the time to call me and for being so incredibly helpful.
At Christmas time things can often be stressful and is often aggravated by
trying to get what you need from shops and stores. You are absolutely an exception
to that rule and my mum, who is a massive fan of pannetones and hasn’t
been able to eat them for years will be so thrilled.
Mary
Hello to everyone
who made the open day so brilliant. It was well organised and everyone was
so helpful.
We drove down from Maidenhead and it was well worth it! I have never seen so much choice of gluten free food under one roof! It was great. When I was first diagnosed about fifty years ago, my mother had to send away for big tins of gluten free flour and make bread, biscuits etc. There was no gluten free food on prescription or in the supermarkets! How times have changed.
I bought some of the GlutaBye products (which I had not seen before) and they were delicious-most of them have been eaten already! The safe to eat sauces were new to me although I have bought their soups in Sainsburys. I shall look forward to your next open day with relish.
Thank you once again to everyone involved.
Sally Moore
Some recent comments on feedback forms from our online and offline customers ...
Q. What did you think of our service?
Very
helpful. Mrs
D
Excellent,
fast & efficient. Mrs
A
Excellent. Mrs
G-S
Very
professional. Mrs
T
Right products
at expected price at expected time. Mr S
I
ordered online and the delivery was quite prompt. M
Q. What do you think of our variety of stock and is there anything you would
like to see more of?
Good – you
had what I was looking for. Mr S
I really think that you’ve got it all covered! Mrs A
As good a choice as I have found. Mrs D
Good variety. Mrs G-S
I think you have a good variety already. Mrs T
Good variety – some products I had not come across before. M
Why not take this opportunity to have your say?
After all, this site is designed
with you in mind. Use our brief Feedback Form to
let us know what you think of the site, or if you would like to see anything
added or changed. We appreciate
all your comments and always do our best to implement the best suggestions.
Just wanted
to say thank you for my speedy delivery of tilquhille oats. Unfortunately,
I cannot tolerate ordinary oats and really have missed having these for my
breakfast - I am now able to enjoy my morning porridge without any horrible
side effects.
I will defintely be ordering more products from your shop - it is great knowing
that I can get all those things that are so difficult to find in the shops.
Clair
Thank
you very much for the prompt delivery, the suet arrived today, we are having
beef
stew
and dumplings tomorrow, yumyum!
Elaine
A good
range of glutenfree food easily found what I was looking for. Thank you for
making foods I used to love available for me again.
Rachel
I want
to see businesses of all kinds promoting ingredients positively and cease
to promote them negatively. Not "this is sorry stuff for a sorry
minority and we can't afford to cater for them properly because no-one else
will touch it and we can't afford to
have it left over" which is the attitude that a large retailer takes.
(Shops can afford to have wheat left over which makes you wonder what's wrong
with the wheat or the ways it is produced or the ways it is marketed) But "here
is an interesting loaf/pie/etc made of corn-rice-quinoa etc. which is delicious
for everybody for a change".
Thank you Helen for reading our views and
every success because we will benefit.
M
I think it is reasonable, given the new labelling laws, for restaurant, cafe
and pub staff to label what meals are vegetarian, GF etc.
V
I want
to feel as normal as possible, I hate having to ask 'silly' questions before
I order, I want to just take my seat, order my food and eat it without
worrying if I will be ill in a few hours. I would prefer to have only two
places to eat in a town that I could trust 100% to be GF from kitchen
to table than
a large choice of places that I could not trust - I also wouldn't mind
being charged a little extra for the GF service.
Jacqui
…having worked with disabled people and the modern definition that a
person is only ever 'disabled' by another person’s ignorance/attitude
I refuse to be 'disabled' by incompetent chefs. I do not consider it to be
'special treatment' to have the same customer service everyone else in my company
is getting. By that I mean questions answered and every effort made to make
my dining experience stress free.
C
I must
admit I never tried any cakes which were market 'gluten free' before I was
diagnosed with CD. I thought then that they would taste odd or would not
be palatable. Now all
my family are happy to eat GF fruit cake bars & chocolate orange
cake, my home - made GF cakes, GF fancy biscuits like Honeybuns Amaretti
etc.
Lyn
This is
great because now we don’t have to troop around all the different
supermarkets for all our different requirements.
L.W. – Sussex
Just had a
quick look at your site - looks very nice! And clear - been on a few looking
for dairy, gluten and egg free things, and you just spend ages on some of them
trying to work out what they have in them!!
Sara - via Gluten Free Message Board
What a
fantastic idea Helen, you could be the next Anita Roddick!
H.M. – Sussex
I wish
you every success this is what we need.
D.C. – Bucks
